CREATORS CLUB INQUIRIES

 

WHAT REWARDS CAN I GET IN THE CREATORS CLUB?

Here is an overview of the rewards you can unlock at each level of the adidas Creators Club. To learn more and join the membership programme, please click here.   
 

Level 1 / CHALLENGER (0 - 999 POINTS)

 

  • CREATOR ID:

Make life easy. One unique ID connects all adidas websites, apps, services and more to come.

  

  • PURCHASE HISTORY:

No more hunting. Easily access all adidas purchases in one location.  

 

  • EARLY SALE ACCESS:

Leave the rest behind and peruse sales before the masses. Stay updated by subscribing to our emails and turning on your adidas app push notification.  

 

  • HYPE ACCESS – Coming Soon!:

In the future, only members can pick up the most limited edition adidas shoes and apparel. Stay updated.

 

  • SPORTS COMMUNITIES – FROM 12 OCTOBER 2020

Join local sports events and challenges and get access to rewards through the adidas Runtastic apps. Unite with your fitness community via adidas Running by Runtastic app and adidas Training by Runtastic app.

 

  • CREATORS CLUB EXCLUSIVES:

Members-only access to special products created with or for you.  

 

  • WELCOME VOUCHER:

Receive a voucher in your inbox. Get 15% off on your purchases on adidas.com.sg, adidas app and adidas owned retail stores.

  

Level 2 / PLAYMAKER (1,000 - 3,999 POINTS) 

  

  • PLAYMAKER BONUS: 

New rewards out of the blue. Because everyone likes surprises, right? 

 

  • BIRTHDAY BONUS: 

We make your day extra special with a nice inbox surprise - our gift to you. 

 

  • 3 MONTHS RUNTASTIC PREMIUM:

Your personal best gets better with personalized training apps and nutrition plans. Get 3 months free access to adidas Running by Runtastic and adidas Training by Runtastic apps. A voucher code can be found in your Creators Club profile page. Use this to activate this free access.    

 

Level 3 / GAMECHANGER (4,000 - 9,999 POINTS) 

 

  • EARLY ACCESS TO PRODUCTS: 

Get your hands on upcoming adidas sneaker and apparel drops before everyone else.  

 

  • 12 MONTHS RUNTASTIC PREMIUM:

Your personal best gets better with personalized training apps and nutrition plans. Get 12 months free access to adidas Running by Runtastic and adidas Training by Runtastic apps. A voucher code can be found in your Creators Club profile page. Use this to activate this free access.    

 

 

  • GAMECHANGER BONUS: 

New rewards out of the blue. Because everyone likes surprises, right? 
  

Level 4 / ICON (10,000+ POINTS) 
 

  • SPECIAL EVENTS: 

Be invited to our most exclusive parties and events.  

 

  • HYPE PRIORITY ACCESS – COMING SOON!

Better odds for the best kicks. Increase your chances of getting select, limited edition sneakers. 

 

  • ICON BONUS: 

New rewards out of the blue. Because everyone likes surprises, right?

   

HOW DO I BECOME A MEMBER OF THE CREATORS CLUB?

 

It’s free to join. Simply sign up by downloading the adidas app and completing your Creators Club profile. You can also sign up at adidas.com.sg, or in participating adidas retail stores in Singapore. 
 
Full details of the Creators Club can be found here.   

For the Creators Club Terms & Conditions, please click here

WHY SHOULD I JOIN THE CREATORS CLUB?

This is your chance to get inside and unlock the best of adidas. Earn points to level up and gain access to amazing rewards, including Hype Access, Early Access to Products, Creators Club Exclusives, Special Events, Runtastic Premium and more. Best of all, it's easy and free to join. 

 
Full details of the Creators Club can be found here.   

For the Creators Club Terms & Conditions, please click here

HOW DO I EARN POINTS IN THE CREATORS CLUB? 

 

You can earn points in the Creators Club by signing up, completing your profile, submitting reviews or making purchases online, in the adidas app or at participating retail stores in Singapore. More ways to earn points are still to come. 

 

Members must be signed in to collect points through the adidas app or on adidas.com.sg. In participating retail stores in Singapore, members need to be identified at checkout by showing their Creator Pass in the adidas app, or by providing their email address or Creator ID. 

 
Points for purchases made at adidas.com.sg or from the adidas app will be allocated to your account after the order has been confirmed and shipped, which generally takes up to 72 hours. Points for purchases from participating retail stores in Singapore will be allocated to your account within 72 hours after the purchase. 

 

If points have not been allocated one week after your purchase, please contact Customer Service. Missing points cannot be claimed in adidas stores. 

 

Please be aware that: 

 

  • Points can only be collected for purchases made from participating adidas stores in Singapore
  • Missing points cannot be claimed inadidas stores. 
  • Points are removed for any products that are returned. This may result in downgrading a level if your purchase had earned you a level upgrade.
  • You can’t get points for past purchases. You can only begin collecting points from the date you first became a Creators Club member.
  • It may take up to 24 hours for your level upgrade to take effect.  
  • Points cannot be redeemed for products. However, points earned will add up to unlock special offers and promotions.
  • The expiration or removal of points may result in a downgrade of your level in the Creators Club.  
     

HOW DO I CHECK MY CREATORS CLUB LEVEL?

You can find your current point balance and membership level via the adidas app or by logging in and checking the ‘My Account’ section at adidas.com.sg.

DO MY CREATORS CLUB POINTS AND/OR MEMBERS LEVEL EXPIRE?

Your points will expire 12 months after you earn them, always at the end of the month. But don’t worry! We’ll get in touch two months before they expire to give you a reminder. 

 

Full details can be found at https://www.adidas.com.sg/creatorsclub

 

Member levels can also expire. In order to retain your membership benefits, make sure that you earn enough points to requalify. You can earn points by completing your profile, making purchases and completing reviews. 

WHAT DO I NEED TO DO IN ORDER TO REQUALIFY? 

In order to requalify, you must earn the correct number of points for your level. The number of points that you will need to requalify depends upon your level.  

 

The requalification period starts on the date you reach a new level and ends 12 months later, always at the end of the month. 

 

Every point that you earn after your last level entry will accumulate toward valid requalification points for your level. The different level thresholds are as follows: 

 

Requalification points needed for Challenger: 0 points 

Requalification points needed for Playmaker: 1,000 points 

Requalification points needed for Gamechanger: 4,000 points  

Requalification points needed for Icon: 10,000 points 

 

I DID NOT RECEIVE MY CREATORS CLUB POINTS. HOW CAN I CLAIM THEM?

For points to be correctly allocated to your profile, you must be signed into your account when making purchases and completing interactions, or be identified as a Creators Club member in store. 

When making a purchase at adidas.com.sg or from the adidas app, points will be allocated to your account after the order has been confirmed and shipped which generally takes up to 72 hours. Points for in-store purchases will be allocated to your account within 72 hours after the purchase. Points can take up to a week to get posted to your account.

If points have not been allocated even one week after your online or in-store purchase, please contact Customer Support. Missing points cannot be claimed in adidas stores.

 

CAN I EARN CREATORS CLUB POINTS WITH ADIDAS PARTNERS?

Currently, Creators Club members can only earn points on adidas own-brand products and services.

 

WHAT IS ADIDAS RUNTASTIC PREMIUM?

adidas Runtastic Premium gives you access to all training plans on the adidas Runtastic apps: adidas Running by Runtastic and adidas Training by Runtastic. It is a paid subscription, but qualifying adidas Creators Club members can gain free access!

 

Creators Club Level 2 Playmakers and up qualify for 3 months free.

Creators Club Level 4 Icons qualify for 12 months free.

 

Some of the features include:

- training plans based on levels

- exercises suitable for specific goals

- custom workouts that target specific areas

- advanced statistics and personal records

- auto-pause feature