Warehouse & Returns temporary closure

Due to a system upgrade, our warehouse will not be able to process your orders from 18 Oct to 11 Nov. You may still continue to place your orders but do expect a delay in delivery. Orders will only be processed on 12 Nov and may take up to 10 business days to be delivered. We understand that this might cause some inconvenience so we’re offering complimentary shipping from 16 Oct – 11 Nov. This will be automatically applied at check out.

 

What are my Shipping Charges?

At checkout, you will be prompted to choose a shipping method for your product(s). Your total shipping charges will automatically compute during checkout prior to the completion of your order. Free Shipping is available for standard delivery for orders above a minimum spend of $65. $5 delivery charge is also applicable for CNC orders falling below $65 spent.

 

What is the delivery time?

Your order will be processed up to 2 business days to be ready for delivery.

Your order will be delivered within 1 – 3 business days.

 

Orders are shipped on business days only. Business days are Monday to Friday, 9am - 6pm, excluding national holidays in Singapore.

 

For orders done before 3pm, processing day will be counted on that day. For orders done after 3pm, processing day will start on the next business day. Processing up to 2 business days. To track your order, please input your tracking number here.

 

 

Public Holidays and distribution centre closures?

Please note our distribution center(s) are closed on public holidays in Singapore For orders placed on, or the day before one of these dates, processing time will be extended by 5-7 working days

Special Notice: Slower delivery may be expected during these periods due to the closure of the distribution center and high demand.

 

2018
Date Public Holiday
1 Jan* New Year's Day
16 Feb Chinese New Year
17 Feb Chinese New Year
30 Mar Good Friday
1 May Labor day
29 May Vesak Day
15 Jun Hari Raya Puasa
9 Aug National Day
22 Aug Hari Raya Haji
6 Nov Deepavali
25 Dec Christmas Day

 

 

How do I track my order or delivery status?

Once your order has been dispatched from our warehouse you will receive a shipping confirmation email with your tracking number and link to track your order online. You will then be able to to track your order via the online tracker. There may be some delay between the status of an order being updated on the website, however the carrier usually updates their information within one business day. Tracking information should be available as soon as you receive this email however, please note that until the carrier updates their system with your tracking information, you will be unable to track your order.

 

 

 

Why is my order late?

We always aim to deliver your order within our standard delivery times, but sometimes unexpected factors can cause delays in your delivery.

 

Here are some reasons your delivery might be late:

 

Your order was shipped during our sales and promotions season.

You ordered more than one product. In exceptional circumstances your order may arrive in different packages and on different dates.

Your order was placed during a local public holiday.

There were unpredictable circumstances beyond our control.

 

Do you want to find out the current delivery status of your order? You can easily track the status of your order.

 

 

 

What should I do if I am unable to receive the product at the time of delivery?

If you are unable to receive the product at the time of delivery, our delivery team will provide you with a failed delivery notice so you can collect your product at the designated post office or Popstation. Rest assured that your product is still available for pick up at the designated location. Please follow the instruction on the failed delivery notice from our delivery team, and pick up your product within the timeframe.

 

Alternatively, if you are eligible, you may use SingPost’s ezycollect for customers which will give you greater control over your delivery with alternative options simply by following these steps

  • Fill in your mobile number at check out
  • Eligible customers will receive an SMS with an encrypted link like so.
  • According to the option you choose,
    • a. Leave at doorstep (in riser, shoe rack or behind the gate)
    • b. Leave with neighbor (must share the same postal code)
    • c. Leave with security/reception

    You will need to provide the relevant details requested.

     

  • After selection and confirmation, the courier will receive the relevant instructions and exercise the customer’s choice accordingly.
  • *By using this service, adidas will not be liable for any parcel losses.

 

 

 

Can I deliver goods out of Singapore?

Our online shop will only ship within Singapore.

 

 

 

What should I do if I received the wrong product(s)?

If you placed your order from our online shop and received the wrong product, please kindly contact us for further assistance.

 

 

 

What do I do if my question isn't covered here?

If you cannot find the answer to your question here, we recommend you to call our online shop customer service team at  800-852-6554 and let the advisor know the details of your order and / or about your open question. 
You can also send us an email with all the details. Our advisors are happy to assist you. support-en@onlineshop.adidas.com.sg .